Refund policy

Last updated: October 30, 2026

Nectarwear is operated by HEALTHY SUSHI LLC. This policy applies to purchases made at https://www.nectarwear.shop/ for delivery within the United States.

1. Our 30-day return period

We accept eligible returns for both defective and non-defective items, including change-of-mind returns and items that do not fit.

Your return parcel must be handed to the carrier within 30 calendar days after you receive the item. The return period begins on the day after delivery. The carrier acceptance receipt or initial acceptance scan is used to establish the date you sent the return. The parcel does not have to arrive at our return address within that 30-day period.

Please contact us early enough to receive the free return label and send your parcel within this period. If our delay in providing a label prevents an otherwise timely return, contact us so we can make an appropriate arrangement.

2. Condition of returned clothing

For a change-of-mind return, the item must be unworn, unused, unwashed, and in its original condition, with original tags attached. Please include original product packaging where supplied.

You may carefully try clothing on indoors to check the fit. Items should be free from stains, makeup, deodorant marks, perfume, smoke odors, pet hair, alterations, and damage caused after delivery.

These requirements do not prevent a claim concerning a manufacturing defect, an incorrect item, or another issue covered by applicable consumer protection law.

Discounted items follow this same policy. A reduced price alone does not make an item non-returnable.

3. How to start a return

Email hello@nectarwear.shop and provide:

  • Your order number;

  • The name or email address used for the order;

  • The item name, size, color, and quantity to be returned;

  • The reason for the return;

  • A description and, where reasonably available, photographs of any damage, defect, or incorrect item.

Our customer service team responds within 1–2 business days.

For an eligible return, we will email a prepaid return shipping label that you can download and print, together with packing and dispatch instructions. Print the label, attach it securely, and hand the parcel to the carrier identified in those instructions. Please keep proof of dispatch.

Please contact us before sending a parcel so it reaches the correct location and uses the prepaid service. You do not need to create an account to view this policy or contact us about a return. This process does not restrict any right available under applicable law.

4. Return address

Nectarwear / HEALTHY SUSHI LLC

2522 W Colorado Ave

Colorado Spgs, CO 80904

United States

Return method: By mail.

This address is the return destination. It does not establish that walk-in returns or in-person customer visits are available.

5. Free return shipping and no restocking fee

Nectarwear pays the return shipping cost for eligible returns within the United States, including both change-of-mind returns and returns for defective, damaged, or incorrectly supplied items.

We provide the prepaid, printable return label by email. Customers are not charged for that label.

We do not charge a restocking fee or a return processing fee. There is no original standard delivery charge to deduct because standard shipping for our United States orders is free.

If you would like to arrange a different return shipping service, contact us first so we can confirm the arrangements and any reimbursement before you incur a cost.

6. Refund inspection and processing

After we receive your return, we will inspect it and process an eligible refund within 1–3 business days. This period includes our return review and refund initiation; it is not followed by another separate approval waiting period.

We will notify you of the outcome. If the refund is approved, it will be issued to the original payment method. Where a monetary refund is due, store credit will not replace that refund without your agreement.

If an item is not eligible, we will explain the reason and the next steps. Nothing in this policy removes mandatory remedies for defective, damaged, or incorrectly supplied goods.

7. When the refund will appear

After we initiate your refund, allow an additional 3–5 business days for the bank or payment provider to post the credit.

The expected combined period is therefore 4–8 business days from receipt of an eligible return to the credit appearing in your account. The time your parcel takes to travel back to us is separate from this period.

The amount refunded is based on the amount actually paid for the returned items, with applicable discounts and taxes accounted for.

If the refund has not appeared within the stated period, contact hello@nectarwear.shop with your order number so we can help trace it. Any shorter period required by applicable law takes priority.

8. Damaged, defective, or incorrect items

Please inspect your order after delivery and notify us as soon as reasonably possible if something is damaged, defective, or different from what you ordered.

Keep the item and packaging where reasonably possible while we review the issue. Photographs can help us assess it, but do not replace or restrict any remedy required by law.

For a confirmed issue attributable to us, we will arrange an appropriate remedy and cover the required return shipping. Such claims are not rejected solely because the item has been opened or a defect became apparent when it was used.

9. Exchanges and different sizes

If you need a different size, color, or item, contact hello@nectarwear.shop before sending anything back. We will explain the available options and stock availability. An eligible item may be returned for a refund, and a separate new order can be placed for the desired item.

10. Order cancellations and changes

Email hello@nectarwear.shop as soon as possible to request a cancellation or change and include your order number. We will check the fulfillment status and confirm what is still possible.

We cannot guarantee that an already dispatched parcel can be canceled or redirected. Cancellation and refund rights relating to an unshipped delayed order or other mandatory legal rights are unaffected.

11. Business days and support hours

For customer service, return processing, and refund timing, business days are Monday through Friday, excluding United States public holidays.

Customer service hours: Monday–Friday, 9:00 a.m.–6:00 p.m. Mountain Time — America/Denver, observing daylight saving time where applicable.

We respond to customer inquiries within 1–2 business days. The 30-day return period above is measured in calendar days, not business days.

12. Contact

Nectarwear — operated by HEALTHY SUSHI LLC

2522 W Colorado Ave

Colorado Spgs, CO 80904

United States

Email: hello@nectarwear.shop

Phone: +1 814-944-1306

Website: https://www.nectarwear.shop/

This policy supplements and does not exclude or reduce rights available under applicable consumer protection law.